City & Guilds Level 3 in Delivering Conflict Management Trainers Award (QCF)

Why Attend a City and Guilds Conflict Management Course?

The purpose of this City and Guilds 2886 scheme is to provide a qualification for those who want to train others to deal with any types of violence in the workplace (e.g. teach C&G Level 2 Award in Conflict Management 1884). It is a qualification that will equip you to train a wide range of workers, security operators, door supervisors and all those who interact face-to-face with fellow workers and the public.

City and Guilds 2886 (C&G 2886) is a Level 3 Award. This vocationally related award has been designed by City & Guilds to support government initiatives towards the National Qualifications Framework. It offers a flexible approach to provide individuals with the opportunity to achieve a qualification relevant to their individual learning and business needs.

The City & Guilds (2886) Level 3 Delivering Conflict Management Trainers Award is linked to a knowledge and understanding of the requirements of the Security Industry Authority (SIA) specification for the Security Licence to Practice. The qualification also maps to the essential knowledge and understanding of units within the Managing Workplace Violence National Occupational Standards (ENTO).

The City & Guilds 2886 Level 3 Delivering Conflict Management Trainers Award is Qualification Curriculum Authority (QCA) accredited and is suitable for those individuals who wish to teach in the following areas.

  • Security Guards and Public Area Personnel
  • Customer Service Positions
  • Bailiffs
  • Door Supervisors
  • Event and Entertainment Personnel
  • Close Protection Personnel

The duration of the Conflict Management Trainers Award is 30 hours plus pre course assignment work. Assessment is through a multi choice question paper (MCQP) and a scenario based observation.

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